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Insights

Best Practices for Establishing Your Client Services Team

// Kurt Ruesch

June 25, 2014 - Kurt Ruesch, Square 1 Bank Founder and Director of Client Services, offers quick thoughts and tips on establishing a client services team and fostering your service culture.
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Zendesk vs. Box.com: Why Investors Are Split

// Ho Nam

June 11, 2014 - Contrary to what some might think, the two companies are completely different. Both are growing, but Zendesk is on a credible path to profitability and growth.
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How FilterEasy Turned a Mistake into a Chance for Fandom

// Zack Mansfield

June 11, 2014 -

Ever had a poor experience with a new supplier and vowed to never use their service again?  We’ve all been there.  Learn how FilterEasy turned a disappointed customer into a fan for life through excellent customer service and commitment to make it right.

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Q1 2014 Venture Investments Update

// Wiley Becker

May 28, 2014 - $9.5B was invested in 951 venture-backed companies in Q1 2014, marking the highest quarterly dollar total since Q2 2001 according to the MoneyTreeTM Report. While this was a rolling four quarter increase of 12% in capital invested, the number of deals remained flat. The spike in dollars invested, consequently, was caused by an increase in average deal size driven primarily by several very large deals this quarter.
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Q4 2013 Venture Performance Update

// Wiley Becker

May 14, 2014 - The 10 year time horizon of the US Venture Capital Index ® by Cambridge Associates LLC continued its improvement in Q4 2013 to 9.69%, but was bested by the recent strong performance of the three major public indices. While shorter term performance slightly lags the public indices, longer term performance significantly exceeds the public markets. As expected, the Late Stage US Venture Capital Index outperforms the Early Stage Index in the shorter hold periods, while the Early Stage Index outperforms over the longer time horizons.
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When Startups Don’t Follow Their (Financial) Plan

// David Ehrenberg

May 14, 2014 - Why spend time creating a financial plan if you don’t use it to guide your business? If creating a financial plan is one of the single most impactful steps entrepreneurs can take in creating a thriving business, following it is critical to making sure a business stays on course. A good financial plan literally serves as a roadmap to establishing and growing your startup.
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