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Insights



Best Practices for Establishing Your Client Services Team

// Kurt Ruesch

June 25, 2014 - Kurt Ruesch, Square 1 Bank Founder and Director of Client Services, offers quick thoughts and tips on establishing a client services team and fostering your service culture.
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Managing the Little Things

// Zack Mansfield

June 25, 2014 - The role of a startup’s CEO is one which requires an insane amount of multi-tasking and focus.  One day you might be hammering out the intricacies of your product or having a customer conversation to validate product/market fit.  Then the next you’re taking meetings with insurance guys to make sure you have the right policies in place to protect your business.  Oh yeah, you’re also responsible for raising the capital needed to grow and, more often than not, you’re doing some kind of sales too. 
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How FilterEasy Turned a Mistake into a Chance for Fandom

// Zack Mansfield

June 11, 2014 -

Ever had a poor experience with a new supplier and vowed to never use their service again?  We’ve all been there.  Learn how FilterEasy turned a disappointed customer into a fan for life through excellent customer service and commitment to make it right.

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Creating Credible Startup Financials

// David Ehrenberg

June 11, 2014 - Hopefully this won’t come as a surprise to you…accurate financials are essential. Yep, they are. Credible startup financials are an invaluable tool for evaluating your company’s financial health and for business planning. They’re also crucial when you’re seeking funding.

Creating credible financials is a detailed process, but if you follow these steps, you’ll be on your way to satisfying even the most calculating investors.
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Zendesk vs. Box.com: Why Investors Are Split

// Ho Nam

June 11, 2014 - Contrary to what some might think, the two companies are completely different. Both are growing, but Zendesk is on a credible path to profitability and growth.
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VC Lessons Learned: Sell Intelligence, Buy Empathy

// Trevor Loy

May 28, 2014 -  In the venture business, the well-known rule of thumb is that for every 10 portfolio company investments, only two or three will turn into substantial “home run” outcomes like Astria. Another two or three investments will produce positive returns, but with low enough multiples on invested capital that the final returns will not justify the risk and time that was required. The remaining four to six investments will typically result in a partial or total loss of invested equity capital.
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